🔁 Return & Refund Policy

At R O B O W A R E, we stand by the quality of our products and strive to ensure your satisfaction. If something isn’t right, we’re here to make it better.

📦 Return  Eligibility:

You may request a return or exchange under the following conditions:

• The item is unused and in its original condition and packaging.

• The return request is made within 7 days of delivery.

• The item is not damaged due to misuse or improper handling.

• Custom-built robots or personalized kits are not eligible unless defective.

❗ Non-Returnable Items:

• Opened electronic components (e.g., sensors, modules)

• Damaged items due to user error or improper use

• Custom orders or assembled robots made on request

💸 Refund Process:

• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 working days.

🔁 Replacements:

• Faulty or damaged products (received damaged or non-functional) will be replaced at no additional cost.

• You must share an unboxing video as proof in case of damage claims.

🚚 Return Shipping:

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

• We recommend using a trackable shipping method.

🔧 Need Help?
Contact us anytime at [your support email or WhatsApp] — we’re here to assist you in your robotics journey.