At Paras Projects, we strive to ensure customer satisfaction with every product and project we deliver. However, due to the customized and technical nature of our projects, please read our return policy carefully.

🛠️ Eligibility for Returns

• Returns are only accepted within 7 days of delivery.
• The product must be unused, undamaged, and returned in its original condition.
• Custom-built or made-to-order projects are not eligible for return unless they arrive defective or non-functional.

⚙️ Defective or Damaged Products

• If your product arrives damaged or is not working as expected, please contact us immediately with:
  • Order details
  • Clear photos/videos of the issue
• We will offer a repair, replacement, or refund based on the issue.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• We recommend using a trackable shipping method to ensure the product reaches us safely.

💸 Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days through the original method of payment.

📩 Contact Us

If you have any questions or concerns regarding your order or a return request, please contact us at:

📧 Email: parasprojects.help@gmail.com
📞 Phone: +91-7986459956

We aim to deliver all projects safely and on time, whether it’s a custom robot, electronics kit, or any DIY system. Below are the details of our shipping process:

📦 Processing Time

• All ready-made items are shipped within 2–3 business days after payment confirmation.
• For custom or made-to-order projects, processing may take 5–10 business days, depending on complexity.
• You’ll receive a confirmation email or message once your order has been dispatched.

🌍 Shipping Coverage

• We currently ship across India.
• For bulk or special orders, international shipping may be arranged upon request.

🕐 Estimated Delivery Time

• Standard Shipping: 3–7 business days (within India)
• Express Shipping: 1–3 business days (extra charges apply)

📦 Shipping Charges

• Shipping cost is calculated based on order weight, location, and delivery speed.
• Free shipping is available for select promotional items or large orders (T&C apply).

🔍 Tracking

• Every shipment includes a tracking ID which will be shared via SMS or email.
• You can track your order live once it is dispatched.

❗ Important Notes

• Please ensure your shipping address and contact number are correct at the time of placing the order.
• In case of any delivery failure due to incorrect details, re-shipping charges may apply.
• If the package is damaged on arrival, do not accept it and report immediately with photos.

📞 Need Help?

For shipping-related queries, feel free to reach out:

📧 Email: parasprojects.help@gmail.com
📞 Phone: +91-7986459956

 At Paras Projects, we believe in full honesty and transparency. That’s why we’ve introduced a Video Proof System for every robotics kit order.

🎥 1. Project Working Videos

Before dispatch, we test each robot kit and record a video showing that it is fully working and functional. This helps you understand how the kit performs and ensures you receive exactly what is promised.

📦 2. Packing Videos

We carefully pack each kit, and while doing so, we record the entire packaging process. This includes showing all components being added to the box to avoid confusion or claims about missing parts.

✅ Why This Matters:

Prevents fake refund requests

Builds customer trust

Helps students understand the assembly process

Ensures full quality control from our side

We share these videos privately with each customer if needed.